Service Delivery Team Leader x 2 ( Perm) Job At Jardine OneSolution (2001) Pte Ltd
Closing Date: September 27,2008
Service Delivery Team Leader x 2 ( Perm)
(Singapore)
Responsibilities:
* Act as a single point of contact for all matters relating to service delivery for the client from a global perspective
* Effective SLA management skills, i.e able to understand and deliver services to meet defined Service Levels in accordance with contractual obligation with the client.
* Interact with service provider groups on a day to day basis and follow up on outstanding issues.
* Managing escalation of business critical system outages and liaise with client representative as required.
* Ability to manage client expectations and deliverables as per scope
* Conduct regular periodic review meetings with the client and service provider groups to identify areas that require improvement.
* Actively involved and working with clients to initiate, assist new implementation projects
* Ability to identify potential new business opportunities and advise client delivery executives
* Build and maintain good relationship with client and other service provider groups
* Ensure alignment of self to accomplish organisation goals
* Able to Identify potential financial impact to service delivery and advise client and CDE appropriately
Requirements:
* Degree in Computer Science / IT or related discipline
* 4 plus years experience in IT working with large clients, working with large clients in a data centre environment would be an advantage
* Experience in Managing Service Delivery to clients in various roles and capabilities
* Experience in identifying and determining solutions to improving current processes
* Experience in ISO and Quality processes
* Well versed knowledge of various current IT technologies and their interrelationships (Microsoft Windows, Unix, Databases, SAP, Storage, Network and Security)
We invite interested applicants to send in their resume with details of their experience, current /expected salary and notice period to:
Email: engineering@jos.com.sg
Human Resource Department
Jardine OneSolution (2001) Pte Ltd
55 Ubi Ave 1
#03-15
Singapore 408935
Service Delivery Team Leader x 2 ( Perm)
(Singapore)
Responsibilities:
* Act as a single point of contact for all matters relating to service delivery for the client from a global perspective
* Effective SLA management skills, i.e able to understand and deliver services to meet defined Service Levels in accordance with contractual obligation with the client.
* Interact with service provider groups on a day to day basis and follow up on outstanding issues.
* Managing escalation of business critical system outages and liaise with client representative as required.
* Ability to manage client expectations and deliverables as per scope
* Conduct regular periodic review meetings with the client and service provider groups to identify areas that require improvement.
* Actively involved and working with clients to initiate, assist new implementation projects
* Ability to identify potential new business opportunities and advise client delivery executives
* Build and maintain good relationship with client and other service provider groups
* Ensure alignment of self to accomplish organisation goals
* Able to Identify potential financial impact to service delivery and advise client and CDE appropriately
Requirements:
* Degree in Computer Science / IT or related discipline
* 4 plus years experience in IT working with large clients, working with large clients in a data centre environment would be an advantage
* Experience in Managing Service Delivery to clients in various roles and capabilities
* Experience in identifying and determining solutions to improving current processes
* Experience in ISO and Quality processes
* Well versed knowledge of various current IT technologies and their interrelationships (Microsoft Windows, Unix, Databases, SAP, Storage, Network and Security)
We invite interested applicants to send in their resume with details of their experience, current /expected salary and notice period to:
Email: engineering@jos.com.sg
Human Resource Department
Jardine OneSolution (2001) Pte Ltd
55 Ubi Ave 1
#03-15
Singapore 408935
0 comments:
Post a Comment